Communication skills definitions or short quizes or Glossary

Here i share some definitions and short quizes of Communication Skills.

Norms

Informal rules about what behavior is appropriate in a group. Explicit norms are made clear by speaking about them or writing them out. Implicit norms are not openly discussed but are known and understood by group members.

Online meeting

A type of virtual meeting in which computer users create a chat room and exchange typed messages in real time.

Open questions

Questions that invite a broad, detailed response.

Opinion questions

Questions that seek the respondent's judgment about a topic.

Organizational chart

A drawing or model that shows the levels of authority and reporting relationships in an organization.

Organizational culture

A relatively stable picture of an organization that is shared by its members.

Orientation phase

The first of Aubrey Fisher's four problem-solving phases of groups; characterized by tentative statements and getting-acquainted types of communication.

Overhead question

A question directed at all members of a group, inviting a response from any member.

Panel interview

An interview conducted by a group of questioners with whom the candidate will work, who are commonly from different levels within an organization.

Paralanguage
Nonlinguistic vocal qualities such as rate, pitch, volume, and pauses.

Page:     1     2     3     4     5     6     7     8     9     10     11     12     13     14     15     16     17

Source