Communication skills definitions or short quizes or Glossary

Here i share some definitions and short quizes of Communication Skills.

Direct question (in a group)

A question addressed (by name) to a particular individual.

Downward communication

Communication that flows from superiors to subordinates.

Electronic mail (e-mail)

A communication system whereby messages are exchanged via computer networks.

Emergent leader

A leader chosen by the group, either officially or informally.

Emotional intelligence

Aptitude and skills needed for interacting well with others. Refers to interpersonal communication skills rather than cognitive or intellectual abilities.

Employment interview

An interview designed to judge the qualifications and desirability of a candidate for a job.

Encoding

The intentional process of creating a message.

Equivocal terms

Words with more than one meaning. Equivocation can lead to unintentional misunderstandings. In contrast, 'strategic ambiguity' is often used in business to promote harmony and soften the blow of unpleasant messages.

Ethnocentrism

The inclination to see all events from the perspective of one's own culture and to evaluate one's own culture as superior and other persons or cultures as inferior.

Expert opinion

A decision-making method in which a single person perceived as an expert makes a decision for the group.

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